Contact and support
Most questions are answered below. If yours isn't, email us and include your device and browser (or app version) so we can help faster.
iPhone and iPad app
How do I cancel or manage my Pro subscription?
Subscriptions are handled by Apple. On your iPhone or iPad, open Settings → [your name] → Subscriptions, choose Tuzu, and cancel or change the plan there. Deleting the app does not cancel a subscription.
How do I get a refund?
Refunds for App Store purchases are decided by Apple. Request one at reportaproblem.apple.com.
The camera or microphone isn't working
Open Settings → Tuzu and make sure Camera and Microphone are switched on, then restart the app.
How do I restore a purchase on a new device?
Sign in with the same Apple ID you used to subscribe, then open the Pro screen in the app and tap Restore Purchases if it's shown. If the Pro features still don't unlock, email us with your app version.
Online teleprompter
The camera button doesn't appear or asks for permission every time
Camera access needs a secure (https) page and your permission. Click the camera icon in the address bar to allow it for this site. If another app is using the camera (Zoom, Teams), close it first.
My recording won't play
The teleprompter saves MP4 when your browser can record it (Safari and recent Chrome and Edge) and WebM otherwise (Firefox and older browsers). WebM plays in browsers and VLC but not always in QuickTime or older editors. If your editor can't open it, convert it with a free tool such as HandBrake.
My script disappeared
Scripts are saved in this browser on this device only. Private/incognito windows, clearing site data, or switching browsers or devices start fresh. Keep a copy of important scripts in a document.